|
|
|
Articles by Kimberly Nasief |
51. Holiday Mystery Shops Help Holiday Staffing
January 07, 2013
Holiday Mystery Shops need to be an important part of how a business operates. Yes, holiday mystery shops. You can't slack off during the holidays -- in fact, that may be one of the most important times to use a mystery shopper.
In the months leading up to the holiday season, most retailers hi...
|
|
|
52. How a Video Mystery Shopper Works in Multi-Family Dwellings
December 04, 2012
The video mystery shopper is starting to see more work from building management companies to get opinions of potential tenants in order to help them fine tune their leasing and management process. A negative experience during a showing can leave prospective tenants feeling less-than-positive about r...
|
|
|
53. Retail Mystery Shops
November 30, 2012
Retail mystery shops -- having professional mystery shoppers visit a retail store -- are one of the most valuable ways for retailers to gain insight into many facets of their business operations. With the ever-growing popularity of online review sites such as Yelp.com and Google Places, even the mos...
|
|
|
54. Mystery Shopping and Call Grading for Inbound Call Centers
November 25, 2012
Mystery shopping for call centers may seem like an unlikely way to measure a call center's effectiveness. But more and more call centers are turning to mystery shopping for call grading inbound call centers.
Almost everyone has had the displeasure of dealing with a difficult customer service ...
|
|
|
55. How a Mystery Shopper Can Help a Healthcare Practice
November 25, 2012
A mystery shopper can diagnose a mysterious case of low patient retention and low referrals. For a medical practice, fewer patients means less money, which can lead to a failed practice. But a mystery shopper can identify where the problem lies, and even suggest steps to fix it.
When it comes...
|
|
|
56. Conduct Mystery Shops in Home Health Care
November 14, 2012
Mystery shops can not only help home health care providers ensure that patients are pleased with the level of care they are receiving, but they can also help to ensure that the service is in compliance with state licensing and operations requirements, ultimately preventing potentially dangerous -- a...
|
|
|
57. Customer Experience Management Makes Good Marketing
October 30, 2012
Customer experience management can be the difference between good marketing and bad marketing. As every business owner knows, a happy customer is the best form of marketing - and an unhappy one can drive away many potential customers, especially those left on an online review site.
Nowadays, c...
|
|
|
58. Mystery Shopping Puts Feet On the Ground
October 18, 2012
Mystery shopping is one of the most valuable ways for CMOs and COOs to obtain feedback about their operations. While the anonymous customer surveys and focus groups of yore will provide a certain degree of insight into small portion of customer experience, mystery shopping allows organizations to ga...
|
|
|
59. Customer Experience Management 101: Identify Channels of Communication
October 17, 2012
Customer experience management has taken on a different meaning in this era of the digital age . No matter the industry, organizations are investing more time and resources than ever before in identifying the best channels of communication for their audience. It is important for organizations identi...
|
|
|
60. Video Mystery Shopping Legal Issues
October 01, 2012
Video mystery shopping is a practice that many organizations frequently turn to when they need to evaluate their products and customer service offerings at the store level. A well-executed mystery shopping audit provides companies deep insight into what their customers are experiencing at the store ...
|
|
|
|
|
|
>
|
|
|
|
|
Author Login |
|
|
Advertiser Login
ADVERTISE HERE NOW!
Limited Time $60 Offer!
90 Days-1.5 Million Views
|
|
GENE MYERS
Author of four books and two screenplays; frequent magazine contributor. I have four other books "in...more
|
|
|
|
|
TIM FAY
After 60-plus years of living, I am just trying to pass down some of the information that I have lea...more
|
|
|
|
|
LAURA JEEVES
At LeadGenerators, we specialise in content-led Online Marketing Strategies for our clients in the t...more
|
|
|
|
|
ALEX BELSEY
I am the editor of QUAY Magazine, a B2B publication based in the South West of the UK. I am also the...more
|
|
|
|
|
SUSAN FRIESEN
Located in the lower mainland of B.C., Susan Friesen is a visionary brand strategist, entrepreneur, ...more
|
|
|
|
|
STEPHEN BYE
Steve Bye is currently a fiction writer, who published his first novel, ‘Looking Forward Through the...more
|
|
|
|
|
SHALINI MITTAL
A postgraduate in Fashion Technology. Shalini is a writer at heart! Writing for her is an expression...more
|
|
|
|
|
ADRIAN JOELE
I have been involved in nutrition and weight management for over 12 years and I like to share my kn...more
|
|
|
|
|
JAMES KENNY
James is a Research Enthusiast that focuses on the understanding of how things work and can be impro...more
|
|
|
|