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Overview: Today's workplace carries more challenges than ever before. Managers are called upon to deal with a diverse workforce with diverse challenges. Often communication can break down when managers have to deliver tough news about substandard performance, workplace change, team conflict, or any number of other problems. Many employees enter the workplace with anger management, substance abuse, mental health, and personal issues that overflow into the workplace. In this program, Judi Clements gives you some valuable guidelines for handling difficult interactions with employees, co-workers, and others. You'll learn some effective ways to facilitate dialogue with your employees in a way that lets you maintain control while bringing out the best in each of them. Why should you attend: To present proven strategies for handling difficult conversations with employees that turn around substandard performance and result in more productive work relationships while keeping managers and their organizations in legal compliance. Areas Covered in the Session: Diagnose how and why communication breaks down Diagnose and deal with defensive communication and behavior Keep your own emotions in check Stay in control of the conversation Know when to talk and when to listen Know when to soften the blow and when to lower the boom Stay safe with a volatile person Handle someone who cries Handle someone who won't participate Who Will Benefit: Senior HR Professionals HR Analysts HR Managers HR Directors HR Personnel Employee Relations Professionals Directors Vice Presidents Managers Shift Leaders All Employees Judi Clements, President of Judi Clements Training & Development, in Clifton Park, NY, is a veteran training professional who offers training, coaching and keynotes in the areas of management, communication, wellness, and customer service. Judi is a frequently sought after conference speaker and performer who offers cutting-edge programs with a “laugh-while-you-learn” approach. She is a New York State certified teacher, trained mediator, and qualified Myers Briggs ® Personality Type facilitator. She is a past recipient of the Hudson-Mohawk American Society of Training & Development’s “Corporate Trainer of the Year” award and the Girl Scouts’ “Outstanding Community Leader” award. Visit her on www.judiclements.com. You Tube. Facebook, Linkedin, Tumblr, and Twitter.
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