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| Articles by Lance Kegley |
11. Hardware Requirements of Call Centers
May 19, 2013
Every call center requires some characteristic hardware components to function properly. The server is the most important component which maintains all the data of the center as well as all its connections. Other required hardware is VoIP and GSM gateways, IP phones and, of course, headsets to make ...
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12. Advantages of Hosted Provider over Premise-Based Call Centers
May 19, 2013
The basic difference between a hosted provider and a premise-based technology is that the former has the technology at a distant location and is accessed via internet, while in the latter, the technology that lies in your own premises and you have to set up a separate IT department for it. Hosted pr...
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13. Things to Consider When Setting Up a Call Center
May 19, 2013
Call centers do not require being massively huge, complex and complicated. A Toronto call center unlike a contact center can be scaled down enough to save space and cost. A call center technology basically consists of ACD and IVR. Other than technology, all you require is man power or efficient agen...
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14. Tips for Optimizing Call Centers
May 19, 2013
The call center industry is highly competitive. So, the companies that can enhance performance, improve satisfaction and reduce expenses are the ones that will more likely survive the competition. The one way this can be achieved is by increasing FCR or first call resolution. In other words, getting...
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15. Ensuring Customer Satisfaction at Your Call Center
May 19, 2013
The very purpose of the existence of a call center is to manage customers. Today, a successful company is the one that has high customer satisfaction ratio. Of course, no company can satisfy every customer. However, just in order to satisfy the maximum number of customers, a good customer service is...
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16. Cost-Effectiveness of a Contact Centre
May 09, 2013
All businesses no mater how small or big are interested in extending support and services to existing customers in order to retain them, and also, to new prospective clients in order to obtain new business opportunities. Managing all the aspects of operations and services become cumbersome for many ...
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17. Managing a Bilingual Call Centre and the Challenges Faced
May 09, 2013
There are more than 300 countries in the world and over 6000 different languages spoken throughout with most of them speaking a language which is not English. With the present scenario of globalization, more companies desire to make a mark in other countries and not have a restricted business market...
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18. Benefits of Hiring the Services of a Bilingual Call Center
May 09, 2013
Globalization brought about wholesale changes and made the global market more accessible to consumers from across the world. Services and/or products offered by a business now extend farther than its home town or country. The purchasing power of customers in developing countries continues to increas...
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19. Increasing the Efficiency of Your Business with Call Centre Services
May 09, 2013
Businesses are always on the lookout for ways through which they can improve their overall efficiency. Proper optimization of time is essential for the success of any business. A Toronto call centre is a good option to improve business efficiency, lower operating costs, and increase productivity. ...
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20. Automated Call Systems v/s Call Centers
May 09, 2013
Automated communication systems were expected to make life easier for individuals who were in need of customer support for various services and products. But many customers felt that automated communication systems are unreliable. So the traditional call center services are being used by many compan...
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Author: Lance Kegley
